Informal Resolution System
An informal complaint is officially made in writing, requesting the complaint to be handled at the lowest appropriate level (through conflict resolution) to the servicing EOA. Seeking advice from command staff/supervisor does not constitute as an official PAC complaint. The PAC complaint does not eliminate small unit leadership responsibilities. The command staff/supervisor shall provide the option to speak with the servicing EOA for official PAC reporting.
Personnel should always consider using the informal method whenever possible as this is the most expeditious mean to attempt resolution and restore the trust necessary for unit cohesion.
formal Resolution System
A formal complaint is an allegation submitted in writing to the EOA requesting the commander or other person in charge of the organization to investigate the complaint.”
a. Request Mast - This is the preferred method for an individual to file a complaint of discrimination with any CO in the Chain of Command up to the individuals' Commanding General. The request mast will normally be conducted within one working day, but no later that three working days, after the initial submission. MCO 1700.23F, Request Mast, provides specific guidance for Request Mast procedures.
b. Article 138, UCMJ Complaint - An individual who alleges wrong(s) committed by their Commanding Officer may file a formal complaint under Article 138, UCMJ. Commanders should consult with the Staff Judge Advocate (SJA) when processing a complaint under Article 138.
c. Article 1150, Redress of Wrong(s) Committed by a Superior - An individual may also file a complaint against any other superior, in rank or command, who the individual believes committed a wrongdoing (U.S. Navy Regulations, Article 1150). Commanders should consult with the SJA when processing a complaint under Article 1150.
d. Communication with Inspector General - As an alternative to the normal chain of command, military or civilian personnel may lodge complaints and provide facts to the local Command Inspector. Complaints may be lodged with representatives of the Deputy Navy Inspector General or to representative of the Deputy Naval Inspector General for Marine Corps Matters/Inspector General of the Marine Corps (DNIGMC), DSN 224-1348/1349 or commercial (703) 614-1348/1349, concerning violations of laws, rules, and regulations; abuse of authority; or misconduct. MCI West Command IG is (760) 725-5112 or Hotline (760) 725-5144.
e. Individual Communication with Congress - Individuals may write a personal letter to members of Congress at anytime concerning EO issues.
It is the responsibility of the Commanding Officer of the alleged offender to conduct a thorough investigation and take appropriate action. It is the responsibility of the command in which the complaint was received to ensure a Discrimination and Sexual Harassment (DASH) report it initiated.
Prohibited Activities and Conduct Procedures Reference: MCO 5345.G Ch 1 v2